Seacret Spa - A Thief: Her Name is Suzi and She Works for a Company of Thieves
Sale of Goods - Complaint
KING OF PRUSSIA, PENNSYLVANIA -- Do not do business with these people. These people are thieves. Very aggressive, obnoxious and very intentionally deceitful.
I bought a small product at at kiosk and Suzi told me she was putting a "gift" into the bag -- an incentive which she was authorized to offer. The invoice for the small purchase names the product I did purchase on the left margin. In the middle column, "1" is written as the quantity. On the right side of the column, the price. Below that is the name of the "gift" item on the left side. The column for quantity is blank. On the right side there is a "1" When one looks at the sum at the bottom of the invoice/receipt, the correct amount was charged for the item I agreed to purchase. To that was added the price of the "gift" item, then the tax and a total.
When I asked for a refund of the price of the "gift" item the salesman than manning the kiosk started screaming at me. Told me the price was "off the page" and it was may fault for thinking that anyone would give a customer an incentive "gift" and "Why would we give you a gift -- you only bought one other product -- you don't deserve a gift." He ranted on and on. Blaming me for whatever was wrong. Personally insulting me. Screaming. Refused to give me his name or the phone number of his manager / supervisor. Said his supervisor was in Israel and could not be reached by phone on Shabbat in any case and I must be a hater of Israel to think I could call his boss on a religious holiday. The rage and the raving continued. I listened to all of it because it was all good evidence and I had turned my voice recorder on to capture the man's insults.
I sent two eMail complaint notes to the company at its Website and a copy of them to the company at its published eMail address.
I have reported the matter to the manager of the Mall, started a civil suit where the papers will be served on whoever is manning the kiosk when the sheriff arrives, referred the matter to the AG of PA and the DA of Montgomery County and started a fraud claim with MasterCard.
The Seacret Spa people have messed with the wrong customer.
Do not do busines with these people is the only warning and advice I can give others. You will be harassed and insulted and physically assaulted if you go anywhere near the kiosk. These people will accost potential customers and it will only be after one's credit card or check or cash are accepted and in the drawer that the customer will find out that he/she has been robbed.
If there was any way to give these people a negative rating, I'd do that. But the worst choice is still one star.
Do not go near these thieves. They are in the US running a business for the solve purpose of stealing American dollars.