Balsam Hills - Product and Customer Service

Christmas Tree - Complaint
Review by parishaq on 2013-02-05
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
BURLINGAME, VIRGINIA -- In my 50 years of doing business with various, never have I experienced the complete runaround that I got from customer service. The product was still under two year warranty but they insisted that I absorb the shipping cost to California. It would take ten pages to narrate what transpired. In summary, the tree did not work from day one but I have lost all faith in this company and decided to save the shipping cost and just trash the almost brand new $900.00 tree.

Avoid doing business with these folks at any cost...if the tree works then you will be fine but if you have any problems and need resolution....Good Luck. Par
Comments:1 Replies - Latest reply on 2013-02-06
Posted by jktshff1 on 2013-02-06:
Shipping is not usually included on warranties

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