Balsam Hills - Product and Customer Service
Christmas Tree - Complaint
BURLINGAME, VIRGINIA -- In my 50 years of doing business with various, never have I experienced the complete runaround that I got from customer service. The product was still under two year warranty but they insisted that I absorb the shipping cost to California. It would take ten pages to narrate what transpired. In summary, the tree did not work from day one but I have lost all faith in this company and decided to save the shipping cost and just trash the almost brand new $900.00 tree.
Avoid doing business with these folks at any cost...if the tree works then you will be fine but if you have any problems and need resolution....Good Luck. Par