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Worst Service by Sears

Whirlpool Dryer - Complaint
Review by baljittina1965 on 2013-02-06
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
FREMONT, CALIFORNIA -- I buy a Whirlpool dryer from Sears in 2011. After the manufacturer warranty expired I bought Sears protection plan. Now a month ago something went wrong with my dryer so I called the Sears service. After one week they sent a technician from Pay Less Appliances. He looked at at the dryer and said a part needs to be replaced. Since then I am waiting for the part but to no avail. I am calling them everyday but they are not giving any reasonable answer. I am waiting since almost a month.
Comments:
Posted by trmn8r on 2013-02-06:
What answers are you are being given, that are not reasonable?
Posted by SearsCare on 2013-02-07:
Dear baljittina1965,

My name is Edwin and I work with the Sears Social Media Escalations team. We apologize for the inconveniences encountered with your dryer and how the service repair was handled. Please send the following information – contact #, screen name (baljittina1965), phone # used at time of purchase to SMAdvisor@searshc.com.

Thank you,
Edwin C.
Social Media Moderator
Sears Social Media Support

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Overall Rating:StarHalf starEmpty starEmpty star