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Roomster Is Deceitful and Creates Fake Emails to Get Your Money!
Roommate service..deceitful - Complaint
Review by jerryjnow on 2013-02-06
Rating: 
PALM SPRINGS, CALIFORNIA -- I signed up for the free set up of a roommate profile and to view listings. The next day I received an email stating I had "mail" from a prospect in my Roomster.com mailbox. BUT, I had to pay for a subscription before viewing my mail. I did pay only to find it was a fake/false mail...from a supposed person who has 5 different properties in TEXAS, I live and am looking for a roommate in Palm Springs, CA!
Upon contacting Roomster...they would not answer my questions, wouldn't check into the situation and would not refund my money...the answer I got was "Cancel your account to avoid any further billing!" Roomster sends fake emails getting people to pay for fake potential roommates.
Upon contacting Roomster...they would not answer my questions, wouldn't check into the situation and would not refund my money...the answer I got was "Cancel your account to avoid any further billing!" Roomster sends fake emails getting people to pay for fake potential roommates.
Comments:
Posted by Alain on 2013-02-06:
I looked both here and on several other consumer sites for reviews about Roomster. I stopped counting at over 31 complaints regarding service, billing, rude personnel, etc. Their reputation is definitely not very good. Contact the California attorney generals office and see if they can't give you some assistance on officially reporting this company via http://www.oag.ca.gov Also, if you get around to it, maybe change the title of your complaint to include "Roomster.com" so people will know who you are complaining about. I'm not sure who or what "Tim" is.
Posted by trmn8r on 2013-02-06:
It seems you may be the victim more of an illegitimate member of Roomster, more than Roomster itself.
OTOH, is raises the question of how vigilant they are at pursuing fraudulent activity. It reminds me of using Autotrader. I have had good experiences with it, but when you participate to sell a car you get false inquiries from people who want to sell your car FOR you. Craigslist has spammers too.
The difference in your case is you paid to join to see the inquiry, which turned out to be spam. I can see both sides here. Roomster's attitude probably is, if you are serious about being a member, you would pay to join anyway, and this one spam message isn't a big deal.
OTOH, is raises the question of how vigilant they are at pursuing fraudulent activity. It reminds me of using Autotrader. I have had good experiences with it, but when you participate to sell a car you get false inquiries from people who want to sell your car FOR you. Craigslist has spammers too.
The difference in your case is you paid to join to see the inquiry, which turned out to be spam. I can see both sides here. Roomster's attitude probably is, if you are serious about being a member, you would pay to join anyway, and this one spam message isn't a big deal.
Posted by Obsfucation on 2013-02-06:
If you paid with a credit card, see if they will reverse the charge for you.
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