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Direct TV - Illegal Practice
Complaint
Review by dinaoltharp on 2013-02-06
Rating: 
CARTHAGE, NORTH CAROLINA -- I just recently purchased a new home and contacted Direct TV as I felt they offered the best equipment and service. Signing up was a breeze, credit check and everything all went wonderfully. Customer service was very polite and informative. Installation was scheduled (2/5/13 between noon and 4) later than usual due to Superbowl.
I had a relative rearrange work to house sit awaiting the techs which were no call, no show.
After getting home from work, I called Direct TV to see what the problem was. I was informed they had cancelled my installation. They claimed I had their service prior. I have never before had an account with them. It was determined that I was to be held responsible for a family members account seeing as we had at one time shared the same address. Even though my name wasn't on their account. To even dispute this I would be required to submit proof of residence to Direct TV for the last 3 years.
Case in point...
Never have the same address as anyone that has a Direct TV account as you will be held liable to pay their bill or go through scrutiny comparable to obtaining a passport.
RIDICULOUS!!!
I had a relative rearrange work to house sit awaiting the techs which were no call, no show.
After getting home from work, I called Direct TV to see what the problem was. I was informed they had cancelled my installation. They claimed I had their service prior. I have never before had an account with them. It was determined that I was to be held responsible for a family members account seeing as we had at one time shared the same address. Even though my name wasn't on their account. To even dispute this I would be required to submit proof of residence to Direct TV for the last 3 years.
Case in point...
Never have the same address as anyone that has a Direct TV account as you will be held liable to pay their bill or go through scrutiny comparable to obtaining a passport.
RIDICULOUS!!!
Comments:
Posted by madconsumer on 2013-02-06:
they have the lowest of all ethics.
very helpful review, and voted as such!!
very helpful review, and voted as such!!
Posted by CUontheFlipSide on 2013-02-07:
What part was illegal?
Posted by jonthethird on 2013-02-07:
It is not illegal: maybe dumb, but not illegal. DirecTv and Dish learned the hard way that people will scam if they can. When I was doing public cable installs, I would install a house. 90 days later, I would disconnect the house. A week later, I would reinstall the house: different name, same people. They would take full boat, never pay, then come up with a different identity. Same thing happened when DirecTv was trying to get started. Easy qualify, then no payments. Now the swing is way too far the other way.
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