Netspend Are Thieves!!!!
NORTH RICHLAND HILLS, TEXAS -- I used Netspend this year for my taxes, instead of using someone else's bank account like I have in the past. Well, I was told by one of their agents to use this certain ATM so I wouldn't be charged the ATM fees, because I had to make three transactions. Well that was a lie. I would have used an ATM with cheaper fees, if they charge. No problem. Point is I was lied to.
Also the text messages you get with updates on your balance and info they send you, I was told was free only text message rates apply on my behalf. I just want the money put back on my account now that I'm informed correctly. Not the money I took out just the charges they charged for lying to me. I have tons of people I'm doing their taxes. I told them about this card, but now I will absolutely not let this happen to them. I actually have someone coming by today to do their taxes. I will not let them use this card. I will have them use their parents account for direct deposit.
Also customer service wouldn't tell me where I could go to take all the month off my card so I don't have to deal with this nonsense and lies anymore.
I am reporting them mainly because when I asked to talk to a supervisor they put me on hold and hung up after I waited probably 30 minutes being transferred around forever and to get someone on the line after their crazy automated system that clearly needs to be updated with a option to go straight to a customer service agent. If anyone knows where to go to take all my money out I would greatly appreciated it.