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Do Not Use Travelocity - Even With A Confirmation Number You Are Not Guaranteed A Room You Paid For

Hotel Rental - Complaint
Review by MLCraven1 on 2013-02-07
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
I will never use Travelocity again! I booked for and paid for a hotel through Travelocity at the Seattle Marriott Waterfront. I called Travelocity twice to confirm my reservation and was even given a confirmation number. When I arrived at the Marriott they did not have my reservation and the confirmation number I was given was from a reservation in a different name a long time ago. I called Travelocity and was tried explaining to them and they just sent the same number over. After an hour of trying to get it figured out we cancelled our "So called reservation" and went to a different hotel costing us more money for the last minute reservation. I contacted Travelocity when I got back home and they refuse to compensate me for the inconvenience and don't care about their customers enough to make things right. I will NEVER use Travelocity again! They tried to blame the Marriott but we have stayed with them many times over the years with reservations made directly through them and I have never had a problem. This is all on Travelocity and the worse part is they don't care enough to make things right after all the inconvenience!!!
Comments:
Posted by ok4now on 2013-02-07:
It's always better to book with the hotel directly and avoid this problem.
Posted by leet60 on 2013-02-07:
Unless there was an event scheduled locally,you may have been able to get a reduced rate directly from the second hotel at the last minute. Hotels do not want their rooms to ever be empty - initially they will offer you the standard rate. Be polite and negotiate for a lower price - you will very often find you are successful
Posted by Travelocity on 2013-02-08:
Our sincerest apologies. Please send an email to mediacustomercare@travelocity.com with your Trip ID? We'll look into it!

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