Do Not Use Travelocity - Even With A Confirmation Number You Are Not Guaranteed A Room You Paid For
Hotel Rental - Complaint
I will never use Travelocity again! I booked for and paid for a hotel through Travelocity at the Seattle Marriott Waterfront. I called Travelocity twice to confirm my reservation and was even given a confirmation number. When I arrived at the Marriott they did not have my reservation and the confirmation number I was given was from a reservation in a different name a long time ago. I called Travelocity and was tried explaining to them and they just sent the same number over. After an hour of trying to get it figured out we cancelled our "So called reservation" and went to a different hotel costing us more money for the last minute reservation. I contacted Travelocity when I got back home and they refuse to compensate me for the inconvenience and don't care about their customers enough to make things right. I will NEVER use Travelocity again! They tried to blame the Marriott but we have stayed with them many times over the years with reservations made directly through them and I have never had a problem. This is all on Travelocity and the worse part is they don't care enough to make things right after all the inconvenience!!!