Carnival Cruise Line Complaint - Carnival Imagination 12/15/2005
MIAMI, FLORIDA -- On December 15, 2005 my Stepson and I left on a four-day cruise on the Carnival Imagination out of the Port of Miami. I purchased the cruise as a graduation present for Allen and it was to be a chance for him and I to get to know each other a bit better. While we did get to know each other better, we were totally disappointed with everything about the cruise. I have been a passenger with Carnival on two different occasions, once on the Imagination and I chose this ship because of prior experience. Needless to say it was a major mistake. One of the first things I noticed upon boarding the ship was that the ship was far from clean. Outside of out stateroom was dirt and garbage. When we left the ship this dirt and garbage was still there. Upon entering the stateroom, Allen noticed that an electrical outlet was hanging from the wall. Shortly after the muster drill I notified the pursers desk and they told me that this would be taken care of in the very near future. It was still hanging from the wall the day we left the ship and it should be noted that this was a 220 volt outlet.
This was and probably still is a major safety hazard. The first evening was somewhat enjoyable, other than the food, which was served cold and it was impossible to find a clean table on deck. Staff would let dirty plates, glasses, silverware and napkins sit on the tables on deck and in the other dining areas of the ship for hours and staff would walk by the tables and not even make an attempt to clean up the areas. Throughout the ship one could find dirty plates, silverware, glasses, napkins and other garbage and it would still be there hours later. The overall quality of the food on this cruise was terrible. The only night we ate in the main ding room was the night of the Captains dinner. The Lobster that was served was cold and rubbery. It was so bad that everyone who was at our table sent it back only to have the second Lobster that was brought to the table as bad if not worse than the first. My stepson finally ended up ordering prime rib and it to was cold and not cooked the way he ordered. I never did eat my dinner that evening. Overall the food on this ship was not edible. The food served on deck was always and I repeat always cold. The restaurants never opened when they were supposed to and the food service staff was extremely rude.
Several people expressed their dissatisfaction at the overall quality of the food. My biggest complaint regarding this cruise was the insulting offer Carnival made to my stepson and myself to compensate us for our dissatisfaction with this cruise was the offer of $25.00 shipboard credit on our next cruise and the offer of a "Bon Voyage" gift on our cabin on our next cruise with Carnival. When I called Carnival to express my dissatisfaction with this offer they became very ruse and actually hung up on me. I then sent a second letter to the president of Carnival and I received another letter, not from him, but from one of his special advisors. I knew that my letter would never cross his desk. The second letter that I received was also an insult as far as I am concerned. IT is very apparent that Carnival does not care about their guests anymore taking into consideration the overall poor quality of their product and their customer service. Because of this I flatly refuse to ever set foot on another Carnival Ship or a ship belonging to one of their sister lines. I would advise anyone to think twice before setting foot on one of Carnival's so called "Fun Ships." This last cruise that I had with Carnival was anything but enjoyable.
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