Comcast/Xfinity - Bad Customer Service
MINNEAPOLIS, MINNESOTA -- I just had Xfinity home triple play plus home security installed in my home. Instulation was FREE and it states that on my contract. This was in November. however its now FEB and I am still having problems getting my bill correct. I have a written contract saying 'zero' installation changes for triple play and home security....They keep billing my hundreds of dollors for installation. I have FAXED the Contract, talk to the Busniss office. Talk to the guy that installed it (who says it was free installation and he will work to get it fixed). AND They have called me to tell me I am being cut off due to bill overdue which is all the installation changes. They told me today that I have to call the guy that installed it to have him fix my BILL HELLO!!!!!I have a contract....don't you think Comcast would call the guy that installed it and fix my bill....THEY Told me to do it.....What is up with customer service!!!!!
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