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T-mobile - Sending refurbished replacement hand sets that don't work.
Complaint
Review by patsydupree on 2013-02-07
Rating: 
SUGAR LAND, TEXAS -- I had no problem with T-mobile until my phone which was still under warranty started to have so many glitches I couldn't use it any more. To make a long story short I was sent six different "refurbished" hand sets within a six month period. They didn't work either. The company has trained its personnel to be excellent in terms of polite run-around verbiage. The last phone they sent me worked for a while and then it too started to glitch. I terminated my contract. I have had to pay $549.14 in early termination fees and a prorated last bill. It should be unlawful for a company to provide such poor service and still take my money, contract or not. I paid for many hours that went unused because my many cell "phones" wouldn't work properly and then when I couldn't take it any longer I had to pay the exorbitant fee to opt out of the contract. Lawful on their part? Yes. The right thing to do? I don't think so.
Comments:
Posted by ok4now on 2013-02-08:
I had a similar experience with T-Mobile. Once you get locked into their contract they own you. I rode it out to avoid the steep cancellation fees. Never again. I'm now contract free with Cricket. They're not perfect but for $50 bucks a month everything is unlimited. They do throttle you back with heavy internet usage which is not important to me. Good call clarity, no drop calls and no surprise bills. I can walk if I'm not happy and owe them nothing.
Posted by leet60 on 2013-02-08:
I worked for a major wireless carrier for a time, and processed the phones that were "returned" under warranty. The basic "refurbishing" involved checking for the moisture damage indicator, testing and possibly replacing the battery, then wiping and reloading the "original" software (ignoring any fixes or updates avaialble for glitches). The phones were then repackaged and made available for the next customer (read as "sucker).
I personally no longer buy high end phones and consider any phone I buy as disposable.
I personally no longer buy high end phones and consider any phone I buy as disposable.
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