T-mobile - Sending refurbished replacement hand sets that don't work.
SUGAR LAND, TEXAS -- I had no problem with T-mobile until my phone which was still under warranty started to have so many glitches I couldn't use it any more. To make a long story short I was sent six different "refurbished" hand sets within a six month period. They didn't work either. The company has trained its personnel to be excellent in terms of polite run-around verbiage. The last phone they sent me worked for a while and then it too started to glitch. I terminated my contract. I have had to pay $549.14 in early termination fees and a prorated last bill. It should be unlawful for a company to provide such poor service and still take my money, contract or not. I paid for many hours that went unused because my many cell "phones" wouldn't work properly and then when I couldn't take it any longer I had to pay the exorbitant fee to opt out of the contract. Lawful on their part? Yes. The right thing to do? I don't think so.
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