Highest Possible Praise for Data Doctors - Boulder, Colorado location
Computer Repair - Compliment
BOULDER, COLORADO -- I am inspired to write this review not only because of the excellent service I have consistently received four times in the past two years at Data Doctors in Boulder, Colorado, but also because of the negative reviews other have posted about different locations. I have no idea what goes on at other locations, but it sounds as if senior Data Doctor management might have to send its franchisees to Boulder for training on how to build a corporation-wide culture of customer service.
Given that I went to college with a slide rule and have never been interested in computers other than how to use e-mail and basic programs, it would have been very easy to overcharge me or sell me something I did not need. But on every visit to Data Dcotors, I felt treated with honesty and professionalism, as well as explanations I could understand. The final bill was never higher than the low end of the range I had been quoted. And the work was always completed within the quoted time range. Furthermore on my most recent visit (Jan. 2013), a few weeks ago, Ash (a true gem of a service employee that Data Doctors should seek to clone for some of the locations where customers were not as satisfied as I have been) fixed my smartphone e-mail feed at no charge; just as on my PC, it had failed to operate properly after I had been spammed. Not only did Ash not charge me for the extra service but I was unable to give a her a tip to buy lunch, because that is a violation of policy; overhearing this, the marketing manager, Robert, said he would take Ash to coffee on my behalf.
When I need a new PC (hopefully not for many years of regular check-ups, etc. at Data Doctors), if Ash is still working there, I will buy a new computer from Data Doctors, even though I am sure that someone more knowledgeable about computers could find the same configuration at less expense. And should I pick a "lemon" I expect that Data Doctors (Boulder) would rectify the problem immediately in person at the store, without putting me through the frustration of dealing with menu-driven options leading to customer service reps. in foreign countries reading from scripts that do not address my problem, making me feel more like a criminal than a valued customer, as some American telecommunication companies are won't to do. People move to Colorado for sunshine and top class skiing' maybe they should also come for the top class customer service we get at our Data Doctors.