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Priceline.com - Priceline - The Worst Customer Service !
Travel - Complaint
Review by jykb44 on 2013-02-08
Rating: 
TEMECULA, CALIFORNIA -- As you can see on bbb.Org there has been 2936 complaints against Priceline and that's just one site!
You can see just how many complaints there are on the "ripoff report".
You may ask yourself why is there so many complaints against a company that is service based ?
First of all, I can truly say " they do not care about me as a customer " and apparently they don't care about 1000's of others !
I have had an issue that I've been trying to resolve for 2 days. Multiple calls & emails.
It has to do with star ratings & you can see 1000's of other customers have had similar complaints. I won't go into huge detail, other then I booked a 4 star hotel & when I won my bid I did further research on the property. I found trip advisor & Expedia both had it at 3 1/2 stars, 4 other travel web sites had it as low as a 3 star hotel. This upsets me greatly ! The 2 leading travel authorities show it as 3 1/2 & 4 other sites show it as 3, there is a major problem !
My interactions with customer service is by far the worst I have ever experienced !
They just don't care about you as a customer.
Even after I sent them all the documentation on the property, they still refused to do the right thing !
When I told them I write travel reviews & will be writing a review a day for the next 7 days, I was told go ahead.
It is sad in today economy all we want is what is fair & right, they just don't care about you as a customer !
They would rather have you angry & upset, then do the right thing & have a satisfy customer !
I just don't get their rudeness !
All I can say 1000's of consumers can't be wrong, do not use Priceline. Com ! ! ! ! !
You been warned ! ! !
You can see just how many complaints there are on the "ripoff report".
You may ask yourself why is there so many complaints against a company that is service based ?
First of all, I can truly say " they do not care about me as a customer " and apparently they don't care about 1000's of others !
I have had an issue that I've been trying to resolve for 2 days. Multiple calls & emails.
It has to do with star ratings & you can see 1000's of other customers have had similar complaints. I won't go into huge detail, other then I booked a 4 star hotel & when I won my bid I did further research on the property. I found trip advisor & Expedia both had it at 3 1/2 stars, 4 other travel web sites had it as low as a 3 star hotel. This upsets me greatly ! The 2 leading travel authorities show it as 3 1/2 & 4 other sites show it as 3, there is a major problem !
My interactions with customer service is by far the worst I have ever experienced !
They just don't care about you as a customer.
Even after I sent them all the documentation on the property, they still refused to do the right thing !
When I told them I write travel reviews & will be writing a review a day for the next 7 days, I was told go ahead.
It is sad in today economy all we want is what is fair & right, they just don't care about you as a customer !
They would rather have you angry & upset, then do the right thing & have a satisfy customer !
I just don't get their rudeness !
All I can say 1000's of consumers can't be wrong, do not use Priceline. Com ! ! ! ! !
You been warned ! ! !
Comments:
Posted by leet60 on 2013-02-09:
Hotel star ratings, be they through Priceline or any other agency, are abitrary. There is no set standard in the U.S. to determine these ratings and a rating providers idea of a "4 star hotel" may vary greatly from that of the consumer.
It is best never to trust ratings from most of the discount hotel websites. AAA and Forbes have been rating hotels for decades and provide in depth descriptions and fairly accurante ratings. In most cases they actually visit the property to determine the rating.
It is best never to trust ratings from most of the discount hotel websites. AAA and Forbes have been rating hotels for decades and provide in depth descriptions and fairly accurante ratings. In most cases they actually visit the property to determine the rating.
Posted by Nohandle on 2013-02-09:
Years ago (I don't know how it's done now) AAA would in fact personally inspect the property. The inspectors would arrive unannounced and proceed to go down the checklist. A few minor problems the owner was given x number of days to have it corrected for re-inspection.
Major problems, AAA severed all ties to that establishment and the property owner was ordered to remove all signage or anything pertaining to AAA approval. AAA was not about to approve anything that did not meet their standards or their member's standards.
Leet is absolutely correct. Nice response Leet and informative.
Major problems, AAA severed all ties to that establishment and the property owner was ordered to remove all signage or anything pertaining to AAA approval. AAA was not about to approve anything that did not meet their standards or their member's standards.
Leet is absolutely correct. Nice response Leet and informative.
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