Sony Complaint - Don't buy from Sony
NEW JERSEY -- In May of 2003 I received as an expensive gift a 17 inch flat panel computer monitor. It cost $550 and in addition a three-year extended warranty was purchased from Best Buy for another $120.
Two weeks ago the monitor suddenly without warning burned out. I called Sony explained that this was a gift. They checked out my home phone number and said, "good news" you registered it with us. They then said they were sending me out a new replacement immediately.
Seven days later I get an email from an unknown sender at Sony which I was unable to reply to advising that without a receipt they couldn't send me a replacement. I called Sony and they put me through the ringer. The person I had spoken to originally David was no longer available. Louie said my monitor was not registered. Don then admitted it was but without a receipt I was out of luck. I ended my conversation with some choice words.
I then went back to Best Buy with my extended warranty. As soon as they punched in the model number the technician said that it was a known DEFECTIVE model and to pick out any new monitor I wanted. He said that Sony was known for its total misuse of customers and that they should have been ashamed of themselves.
In any event, I selected a top rated NEC monitor as a replacement. If you are even thinking of buying a Sony product - don't!
Way to go Sony as I hope you love the free press.