Sears - Gas Furnace Debacle

Posted by Alain on 2013-02-09:

Thanks for the warning. I prefer to use our local independent HVAC contractor to do my furnace work even if they do cost a bit more (which they often don't).

Posted by SearsCare on 2013-02-11:

Al.barker, I'm sorry for any inconvenience and frustration you are encountering with your furnace. My name is Dianne and I’m with the Sears Cares Social Media Support team and we would like to help. We would like to have one of our dedicated case managers contact you in order to ensure proper resolution to your issue and an end to your frustration. Please send the following information – contact #, screen name (al.barker) and the phone # used at time of purchase to smadvisor@searshc.com. Again, we apologize and we hope to speak with you soon. Please send the following information – contact #, screen name (al.barker), phone # used at time of purchase to smadvisor@searshc.com.
Thank you,
Dianne D.
Social Media Moderator
Sears Social Media Support

Posted by imp3400 on 2013-03-21:

Yes thanks for the warning i should have found this site before. Because sears contractors do shoddy work and as long as it gets past a few years. Sears says sorry your problem. My parents had a furnace installed some years ago. And Mom wrote letters and tried calling local sears manager and never got any satisfaction. Nos some years later we got mold in house and this is a 130 yr. old house and it never had mold. had local heating guy come and check out the problem. Well it seems sears contractors didn't vent the water heater into chimney liner when they vented new furnace. And caused the chimney liner sears installed to deteriorate because of heat on inside of liner from furnace and heat from water heater on outside of liner. Furnace guy said he never seen a liner deteriorate this fast. All because of failed install by sears. Well now all that moisture will cost me $1500 plus to replace walls and ceiling and the upstairs walls and such was just remodeled last year. And all ruined. And all sears media or sears care or whatever their name says is they will give me 20% off my next purchase. I told them to keep it. Because I'm not shopping sears. When i was a kid sears was great store. But since about 1980's they have gone down. customer service is as long as it was done a few years ago it's your problem. Chimney liners don't deteriorate in a few years. The furnace guy says they will last a very long time. When installed correctly. Geez sears never even fastened chimney cap. They just sat it on top of chimney.