Sears - Gas Furnace Debacle
Purchase and Install of Kenmore 97% Gas Furnace - Complaint
PORTLAND, OREGON -- In August I purchased a Kenmore 97% efficient gas furnace from a Sears Salesman that came to my home. I had gotten about 4 bids and Sears was about average. During the three days Sears gives you to go back the purchase. I did a lot of research on furnaces and pricing. The salesman never did any real investigation about my unique house but recoomended a high end furnace and then dangled a 400.00 gift card to me if I bought that day, this was at 2 and we had till around 5 to get the card.
So to my everlasting regret we signed up. What a mistake. Turns out the new furnace does not dry the air in my house as the fan just does not have enough power to do the work. So now my house has over 60% humidity and Sears will not make it right. After many e-mails and a lot of disingenious accusations about how my house needs work to reduce the humidity (all that work was done before the install) and that was my fault they will no longer even communicate with me. No due diligence was done as to what my house needed to keep the house comfortable in the winter. Sears sucks