Kentucky Fried Chicken - Having to Wait
Chicken Pot Pies - Complaint
LOUISVILLE, KENTUCKY -- Yesterday was Friday - a long and hard workday at the end of the week. To make our supper meal easy, I decided to stop at KFC for an order of chicken - "comfort food". I pulled up to the outdoor speaker and I ordered a chicken pot pie for my husband (at his request since he had talking about them all week after seeing several KFC commercials advertising their pot pies)and a 3 piece meal with mashed potatoes and macaroni and cheese for myself (again, I must say that I was looking forward to "comfort food" after spending the day with 24 first graders.
Much to my surprise I was informed that there would be a 20 minute wait before the chicken pot pies would be ready. I HAD TO WAIT!?! I thought that KFC was a fast food restaurant! It sounds like someone in management wasn't doing their job and staying on top of the restaurant menu, especially for suppertime on a Friday night when I am sure that there would be a lot of people such as myself not wanting to prepare supper meals for their families. I decided to wait - my husband REALLY was looking forward to having that pot pie for supper and myself, I would comfort myself as I waited for my "comfort food."
The time on my ticket printed out as 5:38 PM and as I waited in my car, in the KFC parking lot, I anxiously watched the time go by. As I watched a fellow come outdoors with a bag of food to go and try to hand it to a family in another car, my anxiety rose aand I again looked at my watch. After they turned him away (obviously it wasn't their meal) he came to my car, apologized briefly for the delay and turned and retreated into the KFC store. The time was 5:58 - exactly 20 minutes from the time that I had ordered.
My disappointment - I was not offered a soft drink or other item while I waited (since my husband had managed several KFC stores in his earlier career of restaurant management, he said this was the usual policy) and upon preparing to eat his pot pie, my husband said by looking at it, he could tell that they had rushed its cooking and it wasn't completely done (most likely not to anger me and to stick to the 20 minute time frame they had told me).
I am disappointed in the management at this particular store because at the window before my wait I had expressed my displeasure and I was told that they had run out of ingredients to make the pot pies and that was why they weren't ready. I hope that there weren't any other disappointed KFC customers that everning - I did observe another car driving off before they got to the pick-up window.
KFC, I hope that you do a better job of training your managers about the preparation of your products (including ordering and time management) and also customer service. I will not be back at this KFC location again when my husband has a desire for chicken pot pies - I will make them myself, even after a long work day.