Hotels.com Complaint - don't do it!! - reservations
This morning, I booked a hotel in DC thru hotels.com. I had some concerns about the hotel the "agent" was recommending, but he assured me that the same hotel in other cities was plush and wonderful. There is no practical way to review what other customers say on this website. The trip is coming on fast, so I booked. Went to another site that DID offer customer reviews, and found out I had made a LARGE and costly mistake. Went immediately back to HOTELS.com and tried to backtrack. All within 10 minutes. I cancelled (for 25.00) and was informed that although my card had been hit for the total amount TODAY, I may not see the return of that money for 30 days. "Sooooo... you've got no problem taking my money, but you have a big problem returning it?" It is NOT productive to book thru any of these sites, it's easier and cheaper to go direct.
I sent customer care at hotels.com an e-mail similar to this one and received a reply that they apologized and would do what they could to return the money to my account. I checked this morning, and it appears that they did something to rectify because my balance is back to normal. Strangely, I don't see any record of the original transaction AT ALL, and it was definitely there before. Honesty compels me to admit that they apparently responded to my screaming and took care of me. HOWEVER, I will not use them again. You can go to their website (or any of the "discount" travel dealers) and find where you think you'd like to be, read the reviews, see what's around there, see pictures... then go on-line to the hotel or call them yourself. You'll get the rate quoted (I did, anyway... twice) and save yourself the fees that they tack on (and will swear they don't).