Codys Orgininal Roadhouse - Customer Service On A Problem

Food Service - Compliment
Review by George on 2013-02-11
Rating: StarStarStarStarEmpty Star
TALLAHASSEE, GEORGIA -- On Feb. 9 that Saturday, we visited the restaurant to have some prime rib. We had a problem with the seating of our group. The food was incorrect. The prime rib was tough. The manager never showed up. We paid the bill in full and left. I e-mail corporate and the restaurant. The manager on the duty at the time contacted me by telephone and made things right by offering a coupon to come back and try again. I accepted and plan to give them a try again. The response so quick. I think they will be in business for a good while. Taking
care of problems lets me know they care. A BIG THANKS TO THE MANAGER MITCH.
Oh by the way our sever did her best.
Comments:2 Replies - Latest reply on 2013-02-11
Posted by T on 2013-02-11:
This is amazing customer service, because it happened *after* you left. That is unusual, and not something the vast majority of establishments will do. Except maybe Burger King or McDonalds...

I wish you luck - it sounds like a pretty bad experience, and often when you get a coupon to make up for bad it doesn't work out as hoped.
Posted by Nohandle on 2013-02-11:
You had a terrible meal but I will give the manager credit for returning your call and offering a certificate for you to return and try them again. It's a shame he couldn't have come out while you were still there. From past reviews on My3Cents we have learned of some who prided themselves on criticizing with the intent of receiving a compensated meal not only for themselves but the rest of the party as well. They ruined it for the honest folks and I know you're not that way.

I hope your return visit is pleasant and the food good. Let us know.

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