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Dillards - Bad Customer Services
Complaint
Review by bluesky880 on 2013-02-11
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CINCINNATI, OHIO -- I bought a item at Cincinnati Kenwood Dillards two weeks ago. The sale associate told me that I can return it within the 30 days at any Dillards store if I am not satisfy with the item.
I went to Cincinnati Eastgate Dillards on Saturday to return it. The duty manager-Karen told me that Eastgate Dillards can not return it, because they don't sell this product. She told me I have to return it at Kenwood Dillards where I originally purchased the item. I called the duty manager at Kenwood Dillards in front of Karen and told Kenwood that Eastgate can not return fro me. Kenwood Dillards said, according to the retun policy, I should be able to return it at Eastgate. The duty manager Karen was very rude and had no concern for customer service. In the end, I had to drove one hour to the Kenwood Dillards to returned.
The manager at Kenwood was very nice and apologize for the inconvenience for me to drove the long distance. Both Dillards stores, have the same policy, but one provided good customer services, the other one provide bad customer services. Compare with Kenwood Dillards, Macys, and Nordstrom stores, the Eastgate is the worst store of them. I would like to drive one hour to shop at kenwood twon center rather than drive two minutes to shop at Eastgate Dillards in the future.
I went to Cincinnati Eastgate Dillards on Saturday to return it. The duty manager-Karen told me that Eastgate Dillards can not return it, because they don't sell this product. She told me I have to return it at Kenwood Dillards where I originally purchased the item. I called the duty manager at Kenwood Dillards in front of Karen and told Kenwood that Eastgate can not return fro me. Kenwood Dillards said, according to the retun policy, I should be able to return it at Eastgate. The duty manager Karen was very rude and had no concern for customer service. In the end, I had to drove one hour to the Kenwood Dillards to returned.
The manager at Kenwood was very nice and apologize for the inconvenience for me to drove the long distance. Both Dillards stores, have the same policy, but one provided good customer services, the other one provide bad customer services. Compare with Kenwood Dillards, Macys, and Nordstrom stores, the Eastgate is the worst store of them. I would like to drive one hour to shop at kenwood twon center rather than drive two minutes to shop at Eastgate Dillards in the future.
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