Just Brakes - Taking Advantage of Young Girls Lack of Knowledge
Brake Inspection - Complaint
I am not the owner of the vehicle but the individual that was brought along to ensure that the owner was not taken advantage of. My friend brought her SUV into a local Just Brakes in Houston, TX recently to get her brake pads replaced and rotors turned. We left the vehicle at the location and returned to work expecting it to be done in a matter of hours. We were not gone from the place for 45 minutes before she received a phone call explaining that she needed extra work done that would bring her total bill to over $600.
Not even 30 minutes after she told the man NO to all this extra work, he calls her back three times in a matter of 30 minutes to try and get her to agree to a bunch of extra work that needed to be done to her suspension that absolutely did not need to be done. The total for his obnoxious extras was over $1000 on top of everything else. Needless to say, she took her car to the dealership shortly after and had them take a look at the vehicle and they confirmed that she indeed did not need any extra work and that her car was fine. I will simply never have anything to do with this company and will not recommend this place to anyone.