American Freight Furniture - Horrible Customer Service...Product Ok
Recliner - Complaint
INDIANAPOLIS, INDIANA -- I went in for a bedroom set and recliner...they delivered it the next day and when they took the recliner out of the box it was the wrong one and wrong color...delivery people said we have more deliveries we would be back today around 5 pm...OK great no problem I could still get to work on time....they never called me to tell me they weren't coming !!! So I missed a day of work because of these incompetent people and the next day my husband called them he was told that the driver told them it would be the next day...hello he told us he would be back with my purchase after he was done with other deliveries. Liars!! Ended up calling corporate office they gave us the regional number here in Indianapolis....talked to him and he stated we wouldn't have to pay delivery charge...OK fine...we told them no later than 2 o'clock because we have stuff to do. The store called us to tell us the driver is late..it will be 20-30 minutes.....here I am sitting writing this at 3:45pm and still no recliner....I spent over 1500 dollars and I want what purchased. I'm furious and will be contacting the BBB of Indianapolis. If you want you stuff that you purchased have a way to bring it home yourself.