XM Radio Complaint - Bill My Amex Card $272 Without My Permission
I am an Veteran that suffers from depression and I figured that it might help to get away to Florida.
Prior to leaving for Florida to visit my daughters, I received a letter from XM RADIO dated 12/03/05 that they were billing my AMEX Card $271.95 for the next 2 years. I called them right away and I explained that my auto lease was up in 9 months and I would like to switch to the monthly plan and that they shouldn’t bill my credit card for 2 years in advance. I was told that it would be taken care of.
While in Florida I checked my credit card 2 weeks later and the charge was still on so I called XM again. I explained everything again to this person. I was given a reference number.
I checked again 2 weeks later and I was shocked to find the charge still on my AMEX CARD. I called XM again and after explaining my situation she hung up on me. I called back and was told that it would be taken care of. I received another reference number. The next day it was still on my card and I was getting depressed that a company this size should pull something like this.
I have been very patient with the XM Personnel but now I realize that I must get out of this Twilight Zone loop with the XM Personnel and I must initiate some kind of damage control. I call my card company and I told them about it.
As a start I have filed a detailed complaint with the Attorney General Office in Washington, D.C. My next step is to place the facts on some of the on line complaint form. In a way I feel like I am in combat again. I cannot understand how companies can operate this way. After being a good long term customer with XR RADIO and actually promoting their product why should I be treated like this? The credit was applied back to my card about 6 weeks after my first call about this.
There should be a law that states that a company cannot on their own enter a multi year renewal charge for their product and collect for years in advance without first obtaining the permission and a signature from the owner of that card. You can believe me that I will have letters going out to the appropriate government agency on this matter.
After send 2 faxes to their president they did not even reply.
Thanks for reading. Have a great week.