Burger King - Nasty Attitude
Order of Two Onion Rings and a Raspberry Smoothie - Complaint
MIAMI, FLORIDA -- Today I went to Burger King about 3:40 pm and ordered two large onion rings and a raspberry smoothie. The girl that took my order told me that the price was about $9.98. I proceeded to the pick up window,and waited there for more than 15 minutes wondering where was everybody, because there was no one on site. When finally somebody showed up with the food. I asked this person how much the onion rings were and he tells me about $3.89. He proceeds to charge me and he tells me that the price was ten something, then I replied "no" the girl that took my order told me $9.98. How come you are charging me differently?
He calls the girl to correct the problem, then they started laughing and playing while she corrected the mistake. When she was done correcting the mistake the guy that is handling my order takes my money without saying anything about the price and charged me like $12.90 and gives me the change, that is when I realized that he was charging me the wrong price again, so I say to him, "listen you made a mistake this is not the right price", then he tells me "well that is what the total is", then I said "no the price is $9.98 call the girl that took my order", so he did. The girl comes and fixes the mistake, then this is when it all started.
While the guy was getting the right change to give it to me I made a comment and asked the guy, why did they take so long to bring me the food and how come they made this mistake with the price? "Because I am entitled to know". "I am the client being served and I am spending my money here". So this guy got this very nasty attitude and started screaming at me, that the mistake was because the girl that took the order had put down three orders of onion rings instead of two, then I said well if you would be paying more attention to what you are doing this would not happened in the first place.
Then he kept on the defensive throwing words in a very bad attitude at me, then I said "why are you talking to me with that attitude you should not talk to me in that way". "I am your client and you should have a little respect towards me". That is when he got really mad and said "I don't care" then told another girl that was around, "you take care of this I am not putting up with this anymore", so he left. The girl comes and fixes the mistake and gives me my change back, then I started complaining to her about what had happened and asked her if she heard what happened and she says "yes" and then takes the employee's side in a confronting way, then I asked her for his name and she refuses to give me the guy's name and tells me in an also very bad attitude that the guy didn't have a bad attitude towards me. When in fact he did.
Then at that point I said to her "well can I talk to the manager"? Then she replied to my surprise, "I am the manager", then I asked her very confused "why are you taking the guy's side"? Then she replied, "because I want to". So at this point I asked her to give me the guy's name and her name, that I was going to file a complaint against him and her, and her reply was "no I don't have to give you either my name or his", but then my wife and my daughter that were witnesses of everything that happened remembered the name, that was on the guy's name tag, because he was wearing a name tag with the name CARLOS.
The manager was not wearing any name tag at all and refused to give her name to me when I asked, so these are the kind of things that can not be tolerated because these are public places that are supposed to give a service to the people in a nice way, because the people are the ones who pay for that service and expect it. Thank you.
The name of the place: Burger King 9866
Order # 77
At: 10 SW 8th
Miami, FL 33130
February 11 2013. 4:08pm