Mercantila - Buyer Beware - They Take Your Money and Don't Have the Product to Sell You!
Patio Dining Set - Complaint
CALIFORNIA -- Buyer beware - terrible experience, go somewhere else!!! Below is my final email to them, which sums up my frustrating experience:
I have to say, I am incredibly disappointed. I have called you about 5 times on this late order, each time explaining that I am moving internationally and needed the item by the end of this week. I was told not to worry, that it was shipped by January 31. To find out now that the item was never available in the first place and was never even shipped (despite your message to the contrary which stated the item was shippped and you just didn't have a tracking number to give yet) after all of that communication is very frustrating as your customer.
As I am now reading the reviews for your store online, it is apparent I am not the only person that this has happened to. If I could trust that you could send me a new dining set in the next week, I would have been happy to order a different set. But as you have proven to be unreliable, I will not spend my money with your organization. A 10% refund is simply not adequate now that I have to scramble to find another patio set in a week.
On another note, the item you proposed I take in it's place can’t even ship out for 6-8 days, while you have other, less expensive options that could ship out earlier. I know you probably have a few disappointed customers that you must deal with, however you clearly proposed something to me that can’t even meet my requirements – which was to arrive prior to my international move date. Clearly, whoever responded to me below didn’t bother to read the notes from my prior conversations.
I have asked for a refund, and will be posting the note above online so others can learn from my mistake. The customer service agent I am speaking with me has only offered a bland apology and is blaming the manufacturer of the patio set rather than taking accountability - Blaming the manufacturer is, very simply, not taking ownership over your broken process.