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Dell Computer Is Such an Inferior Product

Brand New DELL Computer Not Workable on 1st Day
Review by philipktlau on 2013-02-12
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
BANGKOK -- I just bought new DELL XP5 computer in Thailand for about USD900. First day I use it in my office 1. the keybroad tap for space doesn't work either on left or right hand side, you have to tap right in middle. 2. The quotation sign doesn't show when you tap on it. 3. The SSD flash memory shows only 50+GB while the rest of another 60+ GB is partition elsewhere which can not be access and after calling their Thai technical support their guy can fix it either and ask me to call back next Tuesday.

I asked the dealer who sold me this lousy computer to replace with a new one and they said DELL has no policly of replacing their product even if there is such problem on first day of use. DELL, you should be ashamed of such business technic which shows you cheat on your customer and run away when your product has problem. Not only you don't take responsibility for you products your own tech guy can't even fix your own computer.

I like to get comments from others as what I can do to return this piece of junk and get my money back. Thanks
Comments:
Posted by Alain on 2013-02-12:
Dell is one of those companies that has experienced a loss of quality with increased concentration on sales and volume over the years. It's possible that Michael Dell might be able to return some respectability to the brand now that he's taken it private again. Time will tell.
Posted by trmn8r on 2013-02-12:
I was under the impression that there was maybe a 20-day period in which you could return a Dell for a refund, back maybe 6 years ago. I only discovered that I wanted to give mine the boot (so to speak) after a month. That's all I can think of. It was a fairly short period of time, but could apply.
Posted by ok4now on 2013-02-13:
Welcome to Dell Hell. Bought my first computer from them, I won't make this mistake again.

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