Granite Transformations - Work left unfinished

Countertops - Complaint
Review by Churchj1212 on 2013-02-12
Rating: StarStarEmpty StarEmpty StarEmpty Star
ALBUQUERQUE, NEW MEXICO -- We had this excellent product installed on three countertops. We love the product. The problem is with the service. The countertop edges were not finished when installed. We called the company and was told they would finish the job. BUT when the serviceman entered the house we were told it was going to cost $50.00 to sand the edges. I said never mind I could sand them myself. I was then informed that I owed the money if he did the job or not. Once he entered the door the $50.00 would apply. We were not told this when we called as we believed the lifetime warranty would apply. So beware, they will not honor their lifetime warranty!
Comments:3 Replies - Latest reply on 2013-02-12
Posted by Jeff on 2013-02-12:
That's ludacris! So they installed it all, and just didn't sand the edges? Really? So they want to run a customer off for a quick 20 minute job that should have been done in the first place. Not a very smart business if you ask me. If I were you, I would have told the guy to leave and not gave him a penny. NO way do you owe anyone anything for not doing anything.
Posted by madconsumer on 2013-02-12:
what edges were not finished?
Posted by D. on 2013-02-12:
They shouldn't be charging you extra to FINISH a job you were already paying to be done! Sounds like he just wanted to make a quick fifty bucks to line his pockets!!!

What would stop them from purposely not finishing a job, then charging to come back to finish it with all of their customers! Sounds fishy to me.

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