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Travelocity - Worst Customer Service I Experienced in my 53 years
Change of Reservation
Review by ttaylor0218 on 2013-02-12
Rating: 
I will never use Travelocity again! Booked a room for my son traveling from GA to FL for interview, was delayed and requested the room be changed from the night of the reservation to the next night - Travelocity was NO HELP WHAT SO EVER! Most CRS's can't understand English and when they do they are no help! We didn't ask for a refund only to change nights due to traffic in the Atlanta area! WORSE COMPANY EVER - DO NOT USE OR EXPECT TO GET YOUR MONEY BACK. Also will report them to the BBS.
Comments:
Posted by trmn8r on 2013-02-12:
You can report them to the BBS, but the question is, what is their policy? If you cancel a reservation, are you supposed to be able to reschedule for another date?
You might have better luck by booking directly, but these days many motels/hotels have at least 24 hour cancellation policies. I'm not sure the same thing would have happened at some of them.
You might have better luck by booking directly, but these days many motels/hotels have at least 24 hour cancellation policies. I'm not sure the same thing would have happened at some of them.
Posted by Churro on 2013-02-12:
In the long run it's always best to book directly with the hotels. Anymore you'll get the best price and a flexible cancelation policy. In fact I'd say about 90% of my bookings I can cancel my reservation no charge anytime up to 4:00PM (or later) on the same day as my reservation. Eh, you live and learn.
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