Charter Communications - Bait and Switch
Internet & Cable - Complaint
LACOMBE, LOUISIANA -- Locked in "price Guarantee" for 24 months. Bill is $90 for Basic cable and 15 M Internet. Called and offered to pay my termination fee of $47.50. Asked that since I was losing my job next month and really needed to reduce my bills if I could cancel just the cable service and keep the same Internet speed at the current rate I was paying of $39.99.
They stated to keep the same Internet speed would have to pay $ 53.99/per month and termination fee. I am very upset that I have paid my bill on time for the last 5 years and they are wanting me to pay $15.00 more for the same service or he offered me $54.99 for double the speed. Gee Thanks, but no thanks!!!