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Charter Communications - Bait and Switch
Internet & Cable - Complaint
Review by ginabina1976 on 2013-02-12
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LACOMBE, LOUISIANA -- Locked in "price Guarantee" for 24 months. Bill is $90 for Basic cable and 15 M Internet. Called and offered to pay my termination fee of $47.50. Asked that since I was losing my job next month and really needed to reduce my bills if I could cancel just the cable service and keep the same Internet speed at the current rate I was paying of $39.99.
They stated to keep the same Internet speed would have to pay $ 53.99/per month and termination fee. I am very upset that I have paid my bill on time for the last 5 years and they are wanting me to pay $15.00 more for the same service or he offered me $54.99 for double the speed. Gee Thanks, but no thanks!!!
They stated to keep the same Internet speed would have to pay $ 53.99/per month and termination fee. I am very upset that I have paid my bill on time for the last 5 years and they are wanting me to pay $15.00 more for the same service or he offered me $54.99 for double the speed. Gee Thanks, but no thanks!!!
Comments:
Posted by leet60 on 2013-02-13:
It sounds as if the initial package you purchased was a bundled promotion. Individually the services almost always cost more. Prices for these services are constantly changing and likely the internet price has increased since you initially signed up.
Very few companies have interest in "customer loyalty" (i.e. long term customer, paid on time). They simply have too many potential customers and often a virtual monopoly for service in many areas.
Very few companies have interest in "customer loyalty" (i.e. long term customer, paid on time). They simply have too many potential customers and often a virtual monopoly for service in many areas.
Posted by Albany La. on 2013-03-07:
I had a 1yr bundle (no contract) just expired and now they want much more $$. Their rate chart which can be printed out from their "terms" link, takes an attorney to figure out the bottom line of costs/mo. It's gotten to be a ripoff.
Seniors like me can't afford these prices and the tv is my only company. Sad sad.
Seniors like me can't afford these prices and the tv is my only company. Sad sad.
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