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NetSpend - Terrible Customer Service
Netspend Credit Card - Complaint
Review by rebecca_frieri on 2013-02-13
Rating: 
PITTSFIELD, MASSACHUSETTS -- I received a card in the mail from Net Spend that I didn't even apply for. Because of that I thought it was a different card that I had applied for and put a deposit into. When I called the customer service number to find out why there was no deposit they couldn't explain their way out of a cardboard box they kept on asking me what retail store I bought my card from. When I asked to speak with a supervisor the woman said that her supervisor was on the other line and couldn't talk to me.
They then transferred me to the "Escalation Center" which I'm assuming is non existent because it just routed me back to the main menu. This happened TWICE. I later figured out that this was not the right card but I am really happy that I didn't actually apply for this card or put ANY money into this company.
They then transferred me to the "Escalation Center" which I'm assuming is non existent because it just routed me back to the main menu. This happened TWICE. I later figured out that this was not the right card but I am really happy that I didn't actually apply for this card or put ANY money into this company.
Comments:
Posted by NetSpend on 2013-02-26:
Customer service is very important to us and we apologize for the problems you experienced.
Please send your information to feedback@netspend.com and we will be happy to look into this for you.
Thank you,
NetSpend
Please send your information to feedback@netspend.com and we will be happy to look into this for you.
Thank you,
NetSpend
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