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Suntrup Nissan Complaint - SUNTRUP NISSAN IS NOT ORGANIZED

Review by Rich2648 on 2006-02-01
SAINT LOUIS, MISSOURI -- DEALERSHIPS!!!
My car was one of the 429 affected by a possible contaminated water pump that could result in a coolant leak. Lucky me. Also, the dte (distance to empty) function on my car does not work properly. I have tested this many many times now. It is supposed to update itself about every 30 sec. On one of my tests, (this is the average outcome by the way) I maintained a flat speed, (40mph) and traveled on flat roads, the dte decreased by 14 miles in a 1 mile trip. I then drove 10 more miles. The dte decreased another 7 miles and then had increased another 23 miles by the end of the trip. I tried to take this car in 3 weeks after I got the contaminated water pump notice. The first dealer (Lou Fuzz) Saint Louis, MO said that they don't think that they have the parts and they will call me back. I ended up leaving a message on their machine and guess what? I am still waiting for them to return my call. The next dealer Suntrup (Same city/state) set me up with an appt. to come in. I arrived on time and they told me that I did not have an appt. and will have to come in next week. And by the way all of this and they have told me that my warranty will not cover a rental car even though I have taken out the extended warranty. Bull%$*.
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