Verizon FIOS - Unforgiven Pay For View Mistake
Verizon Fios Tv - Complaint
NEWARK, DELAWARE -- I've been a Verizon customer for over ten years. Bought their bundle when we moved to another state three years ago as well. I have never purchased their pay for view except once by mistake. Sometimes my hands shake and one morning I tuned into CNN, my channel 100 and inadvertently punched 1000, a pay for view channel. I often hit the okay button when changing channels as it comes up quicker. I was half asleep and my channel didn't come up so I hit the okay button. Guess what? On comes a wrestling match. I called customer service and was told they could not credit me the $30 charge. The aggravation caused me to try again and I emailed to customer service and got the same negative response, but they added the comment that to get a pay for view channel, the process was more complicated than what I did. That's balderdash! They as much said I was trying to pull a fast one. Its bugged me ever since and so I am writing this complaint. I isn't just the $30 but its the insult that bugs me. For the money I send them monthly you would think they would be a little more understanding!