AAA - Very Upsetting Experience
SOUTH AMBOY, NEW JERSEY -- On 2/14/2013 I placed a service call with AAA after my car broke down. I was told that a tow truck will be there in about 30 min. 2 hrs later a tow truck finally pulled up. The driver exited his truck, eyed my car and without even acknowledging me began taking pictures of my car. He continued to ignore me when I inquired to the reason he was taking photos.
After taking the photos he proceeded to climb into the cabin and started his engine. I knocked on his door to inquire what is going on. The driver continued to ignore me. I then walked to the front of the truck, took a photo of his license plate (XZ638A)and the company logo (GarGoyle Industries LLC located in Woodbridge N. J. 8008543797). At that point he finally came out and acknowledged me for the first time.
He informed me that due to the fact that my car has commercial plates AAA will not cover the tow. He then proceeded to drive off and would not wait until I called AAA to sort this mess out. When I was in touch with AAA I was transferred to a supervisor who then informed me that "new policy" dictated that they will not cover vehicles with commercial plates. I was disgusted by my experience and how they left me stranded in a time of need due to a policy change that I as a customer was never informed of.