Home Sure of Virginia Inc - Totally Dissatisfied

Heat - Complaint
Review by lauren_kake_walk on 2013-02-14
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
ALEXANDRIA, VIRGINIA -- Horrible, horrible service! I've been trying for 2 weeks to get this company to get my furnace taken care of. 1st they sent a tech that was not familiar with oil furnaces, then they couldn't find someone in their network that had oil furnace experience in my area so they okayed my using my oil company.

The 1st tech from their network said the furnace needed to be replaced and the 2nd tech from my resource (after trying several different things to get it working) said it needed to be replaced. That's two opinions! Well the company didn't think so. They now want to send a 3rd tech out to confirm that it needs to replaced. They said that they couldn't get a third tech out for 2 days. How convenient that they are located in Ft. Lauderdale, FL - I bet they were nice and warm last night, because it was 29 f'ing degrees where I live!!!!

Oh and when I called to ask who I could address a letter of complaint to they said they couldn't give me that information until I gave them my account info. What's with that?! Why are they withholding that information? What are they afraid of? Hmmmmm....perhaps they know they suck!

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