Go Renter - They Are Crooks
Management of My Rental Property - Complaint
PHOENIX, ARIZONA -- Signed with Go Renter in Feb 2011 and paid all the up front fees - they found us a good tenant but..........
Our tenant kept in contact with us and several times we had to intervene with their dealing with the tenant and fees being charged that were really not fair or applicable. Why did we do this? They were good tenants and Go Renter was making them "unhappy" renting our property. Not good when most people want good happy tenants to just keep renting.
My real complaint is their customer service and policies: So in Aug 2012 we notified Go Renter that we were putting the home on the market and had every intention of selling over the next few months - did not have an exact date of sale or when we would cancel but let them know I would keep them informed. We received our yearly contract renewal in December (knowing I already informed of the intent to sale did not pay too much attention); well on 01/07/2013 I informed them formally we have a firm qualified offer therefore was putting in our official cancellation notice. I was charged the following: $295 (annual yearly fee - refused to prorate), $450 cancellation fee for not canceling 12/31, $250 3 months of management fee due to the cancellation plus January's management fee and being there is a 30 notice policy February's management fee. Over $1000 in fees for them to manage my property for 1 month in 2013. In discussing this with them they are rude and just shove -"read our policy in my face". Because the notification of sale was not on their "form" in writing the August discussion via email is not even taken under consideration. They will take your money unnecessarily. They are not a good company to work with - there are so many option in property management.......go elsewhere as they will take your money.
Go Renter has an "F" rating on BBB - check it out!!!!! For consumers to do anything about complanies like this we need to get the word out to stop using their services. That is the power of the free market we consumer can control the outcome if we stop giving them our money. They have an "F" rating not because of my post because they have wronged by many!!!!!!!