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Sears Warranty Scam and Social Media Customer Service Scam
19.2 Volt Battery - Complaint
Review by ikoiko2 on 2013-02-15
Rating: 
I returned a 19.2 volt battery that was under warranty because it died. The battery I had was discontinued so they gave me a cheaper model that did not have the same features as the returned battery. When I went to post this compliant, got a pop up window that asked that I please contact Sears social media customer service before posting a negative review. I did and for 3 days they asked for details, sale check numbers etc and promised to resolve the problem.
Finally a email comes that says sorry we can not help. Sears deserves to be closing all their stores an going under with public relations like this. I have already started replacing all my Sears tools with a more reliable, customer oriented company. I suggest you avoid Sears like the plague.
Finally a email comes that says sorry we can not help. Sears deserves to be closing all their stores an going under with public relations like this. I have already started replacing all my Sears tools with a more reliable, customer oriented company. I suggest you avoid Sears like the plague.
Comments:
Posted by leet60 on 2013-02-15:
At times, I have seen Sears respond on this website to customer complaints. I have not noted any update from the individual customer in regard to the outcome of the complaint. I expect Sears to be gone within the next decade. It is a shame, it was once a wonderful place to shop and provided excellent customer service.
Posted by clutzycook on 2013-02-15:
Well, now we know how their social media people perform.
Posted by SearsCare on 2013-02-18:
Dear Ikoiko2,
We are truly sorry for the inconvenience with the exchange of your battery as well as the unpleasant experience you have encountered while trying to get assistance through our other channels. My name is Misty and I am with the Sears Cares team and we would like to speak with you about your recent experience and offer our assistance with a satisfactory resolution. At your convenience, please send the following information – contact #, screen name (ikoiko2), phone # used at time of purchase to smadvisor@searshc.com and we will be in touch.
Thank you,
Misty H.
Social Media Moderator
Social Media Support Team
We are truly sorry for the inconvenience with the exchange of your battery as well as the unpleasant experience you have encountered while trying to get assistance through our other channels. My name is Misty and I am with the Sears Cares team and we would like to speak with you about your recent experience and offer our assistance with a satisfactory resolution. At your convenience, please send the following information – contact #, screen name (ikoiko2), phone # used at time of purchase to smadvisor@searshc.com and we will be in touch.
Thank you,
Misty H.
Social Media Moderator
Social Media Support Team
Posted by imp3400 on 2013-04-07:
I think when sears goes under all the ones that have had bad experiences should throw a party. I know i will. I have been jerked around by sears stores, installers, contractors, and sears cares social media.
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