Sears Warranty Scam and Social Media Customer Service Scam
19.2 Volt Battery - Complaint
I returned a 19.2 volt battery that was under warranty because it died. The battery I had was discontinued so they gave me a cheaper model that did not have the same features as the returned battery. When I went to post this compliant, got a pop up window that asked that I please contact Sears social media customer service before posting a negative review. I did and for 3 days they asked for details, sale check numbers etc and promised to resolve the problem.
Finally a email comes that says sorry we can not help. Sears deserves to be closing all their stores an going under with public relations like this. I have already started replacing all my Sears tools with a more reliable, customer oriented company. I suggest you avoid Sears like the plague.