Overstock.com Complaint - Kiss - Rock the Nation - Live! (DVD)
After spending quite a bit of money at this web site during the 2005 Christmas holidays, I am appalled at the mind-set of this company. I bought my wife a DVD of the band KISS and we watched it Christmas night. The DVD froze several times during the initial viewing of the DVD, so after it was over, I got on the Internet and looked up Overstock.com. I saw there was an instant message service so I used it.
After explaining to the representative my problem, she informed me that I would receive a replacement DVD. Now today, 2/1/06, I called and spoke to another representative who informed me that my request did not go through that night and that it was too late for me to return the item for an exchange. Now this is not the first time I had problems with this company in returning an item, but after going through some grief, I was satisfied and thought I would give this company another chance, thinking it had learned after complaints from others like myself.
Now I do not care, and I just want to warn people that this company is only out to sell you something, and it is defective, then good luck trying to reach a settlement. This company would not survive if it were a REAL store, because the customer complaint line would extend out the door. I want this to be a warning to all about Overstock.com, they have a rating on this web site that is much too generous.