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Charter Cable Company - Having to Show Photo ID Just to Pay Cable Bill.
Paying Cable Bill
Review by donna123f on 2013-02-15
Rating: 
RUSSELLVILLE, ALABAMA -- Yesterday, I went to pay my cable bill (at my local Charter Communications' office), in person, with CASH; and the person at the counter insisted I show him my photo ID!! Keep in mind, I made NO inquiries into my account, nor did I try to make any changes to my account. I only wanted to pay my bill and leave. When I asked why I had to do this, the clerk fed me some bull about identity theft and FCC rules. I was sooooo mad!!
I also found this to be very disturbing and made sure to call main headquarters and complain. I can understand if a person inquires about an account (the balance, etc), but, otherwise, the clerk at the counter needs to just take a person's money and give them a receipt. Who gives a crap who is actually paying the dang bill, as long as it's paid!!!! Their job is not to question WHO is PAYING!!
So...now my question is....What if I send a relative or a trusted friend to pay my bill, how will they be hassled? What about the elderly, who depend on others to go pay their bills, how will those people be treated? I don't think the people at the cable company desk should ask for ID, unless or UNTIL you actually ask for account information. Enough with this!!
If people can't wake the heck up and see that we are now in a Big Brother state, this should be some kind of hint. All I know is I want it to STOP!!
I also found this to be very disturbing and made sure to call main headquarters and complain. I can understand if a person inquires about an account (the balance, etc), but, otherwise, the clerk at the counter needs to just take a person's money and give them a receipt. Who gives a crap who is actually paying the dang bill, as long as it's paid!!!! Their job is not to question WHO is PAYING!!
So...now my question is....What if I send a relative or a trusted friend to pay my bill, how will they be hassled? What about the elderly, who depend on others to go pay their bills, how will those people be treated? I don't think the people at the cable company desk should ask for ID, unless or UNTIL you actually ask for account information. Enough with this!!
If people can't wake the heck up and see that we are now in a Big Brother state, this should be some kind of hint. All I know is I want it to STOP!!
Comments:
Posted by leet60 on 2013-02-15:
While the requirement seems untenable, I expect it has to do with privacy policies regarding the account. The representative has to access your account to process the payment and may be restricted due to personal information on the account to only doing so for the actual account holder or authorized user.
I don't have Charter so am only speculating on this.
I don't have Charter so am only speculating on this.
Posted by Churro on 2013-02-15:
Oh great now the wingers have another line of logic. "You got to show your ID to pay your Charter cable bill why shouldn't you show it to vote".
Agreed. Common sense dictates a cash payment on a cable bill should be accepted without ID. By chance does Charter charge a fee for late payments?
Agreed. Common sense dictates a cash payment on a cable bill should be accepted without ID. By chance does Charter charge a fee for late payments?
Posted by Obsfucation on 2013-02-15:
If one is paying with cash, it logically follows that you'd want a receipt. It is likely the information printed on the receipt that requires that it only be given to the account holder. I would think that the account number alone would be enough to require this.
And why shouldn't you show an ID to vote?
And why shouldn't you show an ID to vote?
Posted by Archie on 2013-03-29:
By the same token, why would a stranger go to Charter and pay my bill. It just doesn't make any sense. If you do not have to show an ID to vote, you shouldn't have to show an ID to pay a damn bill. I was told it was a requirement of the FCC that Charter requires an ID for payment.
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