[X]
Write ReviewJump to 
2
Helpful
Votes
Votes
Never Use Florist Express
Complaint
Review by anavgjohn on 2013-02-15
Rating: 
NEW YORK, NEW YORK -- I purchased Valentine's Day floral arrangements for my girlfriend, and paid an extra $10 for business hour delivery on February 14. At 3:45 I finally had to call my gf to ask if she had received anything at her office. When she said she had not, I started my call to, at first, find out the status of the delivery. I was on hold for 20 minutes before a customer service agent came on.
When I was told that they would have to transfer me to another department, I got the feeling it was going to be a long call but had no idea how long. After being transferred, THE FIRST TIME, the woman could not find my order so I was transferred again. The next person found the order but was apparently in a different division and he could not change the order. I was transferred, I thought, but when I finally got to a live person, they said it was the wrong division. At this point it was 1 1/2 hours later and was still on hold.
I gave up at that point and called later that night, waited on hold again for 35 minutes and the representative could not find the order again. I asked for a manager, the representative chuckled and told me he was transferring me. I was placed on hold again for 1/2 hour. I finally gave up and called my credit card company. NEVER USE THIS COMPANY. I will definitely contacting the BBB and should have checked with them first, I am sure they have a low rating.
When I was told that they would have to transfer me to another department, I got the feeling it was going to be a long call but had no idea how long. After being transferred, THE FIRST TIME, the woman could not find my order so I was transferred again. The next person found the order but was apparently in a different division and he could not change the order. I was transferred, I thought, but when I finally got to a live person, they said it was the wrong division. At this point it was 1 1/2 hours later and was still on hold.
I gave up at that point and called later that night, waited on hold again for 35 minutes and the representative could not find the order again. I asked for a manager, the representative chuckled and told me he was transferring me. I was placed on hold again for 1/2 hour. I finally gave up and called my credit card company. NEVER USE THIS COMPANY. I will definitely contacting the BBB and should have checked with them first, I am sure they have a low rating.
Comments:
Posted by leet60 on 2013-02-15:
Each year, around Valentines Day and Mothers day you will find this website along with many others flooded with complaints about delivery from online florist sites. Not unlike the third party travel websites, these services are simply not reliable when it comes to ensuring timely delivery.
In the future you may want to go directly to a local florist. Although you may pay a bit more, you have the confidence of personal interaction with a florist to ensure your needs are addressed.
In the future you may want to go directly to a local florist. Although you may pay a bit more, you have the confidence of personal interaction with a florist to ensure your needs are addressed.
Posted by trmn8r on 2013-02-15:
Each major flower holiday, there are complaints such as this against most all the large 800 and online flower ordering companies.
I have always used local florists and called them directly, even if I was several states away. Gave my CC over the phone. That method never let me down. No, I didn't have a color picture of what would be delivered, but the arrangement was discussed on the phone and the recipient was never disappointed.
I have always used local florists and called them directly, even if I was several states away. Gave my CC over the phone. That method never let me down. No, I didn't have a color picture of what would be delivered, but the arrangement was discussed on the phone and the recipient was never disappointed.
Posted by JR in Orlando on 2013-02-15:
If I am sending flowers out of town, I call up a hospital in that town and speak with the gift shop. I ask them what is the best florist in town, because they are aware of flowers coming to the hospital. I then call the florist directly. Always had great results.
Posted by Anonymous on 2013-02-15:
I buy my mom flowers all the time and I get them at the local grocery store. The selection is great and I don't have to worry about the order being lost. Of course, I'm the one delivering the flowers. But I don't trust flower delivery companies.
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
Recently Discussed:
More Reviews on Florist Express:
- 4 Days Later And No Flowers... Never Order From Them - Sending Flowers
- Florist Express / ProFlowers Inability to provide Service - Floral Delivery
- The flowers never came... - Flower Delivery
- No Customer Satisfaction is Guaranteed! DONT use them - Flower and Delivery
- Do Not Order The Florist Best Value It Sucks - Flowers