Never Use Florist Express
NEW YORK, NEW YORK -- I purchased Valentine's Day floral arrangements for my girlfriend, and paid an extra $10 for business hour delivery on February 14. At 3:45 I finally had to call my gf to ask if she had received anything at her office. When she said she had not, I started my call to, at first, find out the status of the delivery. I was on hold for 20 minutes before a customer service agent came on.
When I was told that they would have to transfer me to another department, I got the feeling it was going to be a long call but had no idea how long. After being transferred, THE FIRST TIME, the woman could not find my order so I was transferred again. The next person found the order but was apparently in a different division and he could not change the order. I was transferred, I thought, but when I finally got to a live person, they said it was the wrong division. At this point it was 1 1/2 hours later and was still on hold.
I gave up at that point and called later that night, waited on hold again for 35 minutes and the representative could not find the order again. I asked for a manager, the representative chuckled and told me he was transferring me. I was placed on hold again for 1/2 hour. I finally gave up and called my credit card company. NEVER USE THIS COMPANY. I will definitely contacting the BBB and should have checked with them first, I am sure they have a low rating.