Sear Carpet Cleaning - Watch out
ALEXANDRIA, VIRGINIA -- Here is my experience with Sears Carpet Cleaning. Just had the carpets cleaned. I ordered a 3 room with a free stair deal ( I added another stair). The total when ordered was $150. When the tech arrived he said the basement was too big and that I had to add another room for $45. When he wrote the ticket it came to $619. WHAT!!!. I said no and he went down to $485. Now I already took off work without pay to get this done and can not afford to do it again. There customer service also informed me that a manager would call, that never happened.
The techs did the job and left. They did not move any furniture. I can understand a king size bed, but a couch or twin bed? I measured the area they cleaned this morning. This is a town home, upstairs came out to 245 square feet, the basement 235 square feet. Again no furniture was moved. They charged me for 1000 square feet. Also we had some stains, and I can see that you can't remove all stains, but none were removed.
So to add this up. Watch out!. I used Sears because I didn't want to use an unknown contractor, and I believed in the Sears name. Not any more.