Sears - Terrible Product, Even Worse Customer Service
Lawn Tractor - Complaint
MAHOPAC, NEW YORK -- I spent about $4000 on a lawn tractor, snowthrower attachment and service contract at Sears. The delivery guys that showed up were more concerned with staying in the truck out of the rain than they were with unloading my tractor and equipment, then I started up the tractor and the carburetor was messed up. I called to have it serviced and Sears told me it would be two weeks before someone would come look at it. I returned everything and bought from a local equipment supply place, much better product and service, same prices.
To try and keep me as a customer Sears Holdings Corporation called and said they would give me a coupon for %10 off, what a joke. I would never do business with Sears again if my life depended on it. Ironically enough about 2 months later someone gave me a Craftsman (aka Craps-man) zip up work shirt as a gift, the 1st day I wore the thing the zipper broke!!! I returned it exchanged it for a Dickies work shirt, a real brand.
I would avoid Sears at all cost, they sell junk, and do not value their customers, they are living on the reputation of what was once a great American Business, now they are just