Comwave - Suspension of Service
Telephone Service - Complaint
TORONTO -- Comwave charges their customers $50 to "release" your phone number.
Comwave suspends your account once they see a request from another service provider that you want to switch your phone service to another service provider without notifying you first. They will say we tried to contract you by phone, left a voicemail, but of course by the time you get home, you can't retrieve your voicemail since they've already disconnected your number.
They will insist that all these problems are outlined on their terms and conditions online.
They well insist that all these problems have been emailed to you on their welcome letter.
After spending one hour and 18 minutes on the phone, you are left with spending $50, otherwise you don't get your service back & you will lose your number!
Despite talking to a supervisor named Patrick who forwarded me to his manager's voicemail, Gloria, there is nothing they can do.