N Telos Wireless - Misleading Advertising

Cell Phone Service - Complaint
Review by warrena1 on 2013-02-16
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
PORTSMOUTH, VA., NORTH CAROLINA -- I inquired about n Telos advertising "we will buy out your contract" and was told yes we certainly will pay up to $125.00 on your cancellation fee, just bring us the bill when you get it and we will issue you a credit on your next n Telos bill. I said great,$39.99 plan!, lets do it!

When my cancellation fee came in the mail from Verizon I then drove over to the n Telos store on Portsmouth Blv. (across from Chesapeake Square)so they could make a copy, fax it in and issue me the credit. I was told the credit would be on my next billing statement.

When I didn't see a credit on my 2nd bill I called n Telos customer service and was told my plan, 600 minutes for $39.99 per month was not part of the "we'll buy out your contract" being advertised all over the place by n Telos. That only covers the $59.99 per month plans or higher.

I said your representative at the store never mentioned that to me, so I feel that was very misleading. They did apologize and mention it was in the fine print of my contract. I would need to upgrade to a $59.99 per month deal to get my credit for my Verizon cancellation.

Bottom line is after speaking with a supervisor and manager at N telos and voicing my disatisfaction of being mislead into signing a 2 year contract and STILL HAVING TO PAY MY CANCELATION FEE from Verizon, I could not get anywhere!

So beware of n Telos sales associates who don't want to tell you the full story on the "we will buy out your contract"!!!!!

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