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Lumber Liquidators - Terrible Customer Service
Laminate Flooring - Complaint
Review by clin759 on 2013-02-16
Rating: 
MICHIGAN -- I purchased product in December and all the requirements for proper installation was followed. The installation was done by a seasoned installer and looked perfect. I noticed less than 2 months later the corners of boards were lifting. I contacted lumber Liquidators and filed a claim. The company never sent anyone to inspect the damage!! They sent a letter claiming improper installation and included the MFG warranty page.
I can't believe they actually were so unwilling to properly investigate and blew me off with a MFG Insert. I will Never do business with them again and highly recommend you do the same!!!
I can't believe they actually were so unwilling to properly investigate and blew me off with a MFG Insert. I will Never do business with them again and highly recommend you do the same!!!
Comments:
Posted by face it on 2013-02-17:
So sorry you are having this problem. I wish the information on this site and countless other sites out there had gotten you attention before wasting your money on poor quality product. In 12 + years of dealing with Lumber Liquidators only 1 time did I see a product replaced with no question, and the manager that did that got fired shortly after that.
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