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Exxon KT Express -
Failure to Assist Me With My Gift Card
Review by Kadillaknc on 2013-02-19
Rating: 
GREENSBORO, NORTH CAROLINA -- I have two Exxon gift cards. I swiped one card at the gas tank. The tank said to check with an attendant. As soon as I entered the store, the cashier looked at me with disgust on her face and refused to assist me with the balance on my card. Now I don't know if she was able to or not. But she was extremely rude in her response to refusing to help me out. She wouldn't even allow me to finish what I had to say. It was like she already had her mind made up before I walked in the store.
So I asked why did she have an bad attitude with the customer(myself) seeking help. She began to raise her voice and continued stating that she cannot help me. So I decided to walk away instead of arguing. As I walked out I informed her that I would be complaining. She encouraged me to call and make a complaint and provided me with the # to complain. She was very arrogant and wrong.
I have never been in a situation as such, so this particular incident ruined my entire day emotionally and psychologically. And I was never able to use my card because the only person that could help me refused with a bad attitude.
So I asked why did she have an bad attitude with the customer(myself) seeking help. She began to raise her voice and continued stating that she cannot help me. So I decided to walk away instead of arguing. As I walked out I informed her that I would be complaining. She encouraged me to call and make a complaint and provided me with the # to complain. She was very arrogant and wrong.
I have never been in a situation as such, so this particular incident ruined my entire day emotionally and psychologically. And I was never able to use my card because the only person that could help me refused with a bad attitude.
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