McDonalds - Rude Employees Chewing Out Customers
Ordering Coffee at Drive-Through - Complaint
OKLAHOMA CITY, OKLAHOMA -- Restaurant #7856 at Council and Northwest Expressway in Oklahoma City. I have been totally chewed out by 3 different employees for not ordering creamer and sweetener packets when I place a coffee order at the drive-through. If I forget and then ask for it when I'm actually getting my coffee, they freak out and give me a pretty rude lecture. I started video taping my experiences with them because they are so rude. Whatever happened to treating the customer with respect. Sometimes I do follow their "rules" when ordering coffee and they forget to pass it on to the final window and I STILL get CHEWED OUT.
Now when I go to this drive-through, I usually have to put up with employees laughing at me and making very 'quick' and rude comments that I can't totally hear. I'm afraid to file a complaint because you have to provide name, phone number and address and I'm afraid of retribution.