Bridgestone - Customer Satisfaction to Them Is a Joke
Dueler H/L Alenza tires - Complaint
OVERLAND PARK, KANSAS -- I purchased Bridgestones Dueler H/L Alenza tires from Costco. These tires are suppose to be 65,000 mile tires and backed by Bridgestones platinum pact warranty but when I started to question Costco about the quick wear on the tires at 10,000 miles they said they were fine just needed to be rotated.
Well I have always had them rotated around 7,500 miles but still that didn't do any good because I'm now around 50,000 miles and they are way below the standard 2/32 rule, and Bridgestone told me that it's Costco that needs to warranty them they don't handle the warranty.... That's crap. Their tires, their pieces of crap that they do not care about keeping me satisfied as a customer or hey how about the safety of my children.
I bought 65,000 mile tires but what I got from Bridgestone was the cold shoulder, a brush off, and a lesson learned because I would think after paying $160 a tire they would last at least closer to 65,000! I will never buy anything manufactured, touched, or partnered with Bridgestone again and I will make sure everyone I know hears about how little Bridgestone values their customers because I am not one ever again!
And Costco is about to lose me and my money for the poor customer service they are offering and poor way of handling a safety issue. If you value your life, your children's life, being treated fairly, being respected, and being heard than do not deal with Bridgestone and tread lightly with Costco as well!