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Key Mortgage Service - Key Bank Mortgage Service Center Web Site

Complaint
Review by Mottly52 on 2013-02-20
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
MENTOR, OHIO -- I have a mortgage with Key Bank. Can not get on web page because it also ask to change password! Then locks you out. There is no phone number listed on page, so I called Key Bank. Rep. Said it opens at 8am but when called it states 8:30. Then I tried at 9am still representative from Key Bank can't get the web dept to unlock site. I asked for supervisor. Then waited for 15 mins, still no response from anyone! Left my phone number, send emails night before and still no response except email was received and will get back to me in 24 hours! Are they joking. That would be a late fee charge if I said that to them! This mortgage service site is run by someone who don't know how to set up IT webs. This has happen every time I have to log on. I can't get in to even look at my info.
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