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O'charley's - Service Is Worst Ever

Waitress/waiter Service - Complaint
Review by julia.barber on 2013-02-20
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
FT OGLETHORPE, GEORGIA -- Over a period of 1 1/2 years each time I have been to the O'charley's in Ft. oglethorpe, Ga. We have received the worst service ever. The most recent visit on Monday 2/18/2013 was the worst, we were seated at a booth with no silverware, the waiter finally came to take our order, 15 minutes later we got our drinks and he took our order, still no silverware so we asked for some and another 15 minutes went by, we got our drinks and rolls and asked again for silver ware. 10 minutes later he brought silver ware with no saucers for the rolls, we just took some from another booth and one of them was dirty, so we took a third one. We had a half teaspoon of butter to put on our rolls (if that much). Our meal finally come and we asked for Ketchup and a refill of drinks, another 10 minutes went by and we got it. To make a longer story short, 1 hour and forty five minutes later we were leaving. It was the worst experience and I had already said before that I wouldn't go back, my family wanted to go there, But I will never go back to O'charley's in Ft. Oglethorpe.
Sincerly,
X-Customer
Comments:2 Replies - Latest reply on 2013-02-20
Posted by shayen on 2013-02-20:
Definitely sounds like a frustrating experience. Try to give your business to an independent restaurant who may be more appreciative of you as a customer.
Posted by trmn8r on 2013-02-20:
The problem with a chain like this is that when they do things right, it's a great experience, and it makes you want to return.

The issue is that very few chain restaurants can get it right on a regular basis. I have found them in the past, but even the best of that lot failed miserably once a management change occurred.

Basically I have given up on chains. A place like this, that fails on more than one occasion? I dump them right over the side and move on, these days. Good luck.

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