Best Buy - Misrepresentation of Product
ST PETERS, MISSOURI -- We ordered and paid for an expensive dishwasher at Best Buy. We were told to get the color we wanted. We had to wait three weeks which was fine. Three days later we received a call from Best Buy and were told we could no longer have that model but they would send the next newer model instead for the same cost and everything on it would be the same or better.
After getting off the phone with the representative my husband and I researched that model. It was NOT the same at all. The biggest difference was it does not come in the color we ordered. If we had not done the research on our own we would be waiting three weeks for an appliance we paid $1000 for and would still not have the correct item or one that we would even settle for. The representative told us the model we originally ordered was no longer available anywhere. We have now found it at another store and have purchased it there.
First, they ordered us something they couldn't get. Then they lied about the replacement one. Then they lied about the original one no longer being available.
What a waste of time! We won't be buying from them again!
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