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Netspend False Advertisement Bad Customer Service
Prepaid Debit Card - Complaint
Review by morgancontessa on 2013-02-21
Rating: 
AUSTIN, TEXAS -- Thus company claims to post funds add soon as received this is not true they hold ach deposits for anywhere from 1 to 3 days to earn interest I assume. Customer service is hard to reach if you want to speak to a person. They give conflicting information if you ask detailed questions. If you email it takes them 48 hours for a response. This is not a good company and if I had researched before I wouldn't have went with them. there are a few companies that are worth checking out.
I would try American express they have excellent customer service and you always get a person whom speaks perfect English.
I would try American express they have excellent customer service and you always get a person whom speaks perfect English.
Comments:
Posted by Obsfucation on 2013-02-21:
I am totally baffled as to why anyone would use a service like this, unless their past banking experience is so flawed that no financial institution will open an account for them. You can go into any community bank or credit union and get these services and much, much more for free. Why deal with these clowns?
That being said, ACH deposits arrive at the financial institutions with a posting date attached, indicating when they should hit the account. Typically it is 2 or 3 days after being recieved. It is all automatic, so no one is selectively holding the funds.
There are a very small number of financial institutions who will post the transaction as soon as it comes in, regardless of the date but most will not do this. The reason is that if they post a Friday deposit on a Wednesday, but the sender cancels it on Thursday (which happens), they have to scramble to get their money back.
If your pay date is officially on a Friday, and the funds hit your account on Friday, then everything works as planned. If you aren't seeing your funds until Monday, then you have a beef.
That being said, ACH deposits arrive at the financial institutions with a posting date attached, indicating when they should hit the account. Typically it is 2 or 3 days after being recieved. It is all automatic, so no one is selectively holding the funds.
There are a very small number of financial institutions who will post the transaction as soon as it comes in, regardless of the date but most will not do this. The reason is that if they post a Friday deposit on a Wednesday, but the sender cancels it on Thursday (which happens), they have to scramble to get their money back.
If your pay date is officially on a Friday, and the funds hit your account on Friday, then everything works as planned. If you aren't seeing your funds until Monday, then you have a beef.
Posted by NetSpend on 2013-02-26:
Customer service is very important to us and we continually look into ways to improve this.
We can assure you that as soon as we receive a deposit, it is made available on the account.
Please send your information to feedback@netspend.com and we will be happy to assist you.
Thank you,
NetSpend
We can assure you that as soon as we receive a deposit, it is made available on the account.
Please send your information to feedback@netspend.com and we will be happy to assist you.
Thank you,
NetSpend
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