United Parcel Service Complaint - UPS lost my passport (YESSSSSS)
SAN FRANCISCO, CALIFORNIA -- Hello
I am an Indian working in US for the last 2 years in Denver, Colorado. My Indian passport was about to get expired in couple of months. Since, there is no Indian consulate in Denver, I had to send my original passport to Indian consulate in San Francisco along with money orders and other application forms and documents.
I sent the package on 01/25 overnight priority and was supposed to be delivered on 01/26 at 9:00. The UPS driver did try to deliver on 01/26, but unfortunately the consulate was closed due to Indian republic holiday. They were supposed to deliver the next day i.e 01/27.
So far good, now the horror story
The package was not delivered on 01/27. I called UPS CS and asked them the status and they said it has been delivered, but the system would show up after another 1 hour or so. So, I waited for 2 hours and then checked the status. Still not delivered.
I called CS again and now they said my package is lost and a tracer is put and investigation is on
This started to make me feel very tense and irritated with UPS for having lost my original passport.
Till now, I must have made at least 5o to 60 calls. Have spoken to manager, supervisors, senior manager, local delivery stores (Guy's name was Michael in San Francisco location) and the most horrible person I have every spoke to , who does not know how to behave or talk to customers. One bigg guy who needs to be sacked.
Its 02/03 and the UPS guys are still not able to trace my package
I plan to take them to court and sue them for 2 million dollars
That's where I am fearing the idea that it would take me 6 months to get a replacement for a lost passport and have to go back to India to get my US-Visa stamped and all the hell I have to go through